1. What if I don’t have time to put my photos in order?
If you cannot order your photographs, at least try to stack them in the order you wish to present them. There is no guarantee they will not get out of order this way. We also offer a photo sorting service and can order them as best we can for the video theme (see the extras pricing page for further details). However, if you do not have time to stack your photos and do not wish for us to sort them, we will incorporate them in the video in no particular order. While it takes extra time to organize your photographs, it will pay off as the video will be much more meaningful to you.
2. What if my photos need cropping or retouching?
Basic color adjustments are included. For cropping, just note which photo and the portion of the photo to crop.
3. Can I use photos from a digital camera or photo CD?
Absolutely! This is actually preferred, as digital photos are not prone to scratches or other flaws of a regular scanned photo.
4. How long will you keep my photos on file?
It is our policy to keep your photos and project information on file for 6 months. That gives you the opportunity to order more copies of your Digital Scrapbook at minimal cost. If you would prefer we do not keep your photos on file, just notify us and we will delete all the files upon completion and delivery of your Digital Scrapbook.
5. How do I get the photos to you?
If you have digital photos, you can easily upload them on our website using our Upload Form. You can also save digital photos to a CD, zip disk or memory stick, and mail. Please go to the Contact page for an address.
6. Can I scan the photos prior to sending them?
Yes. However, make sure that the scanner being used is clean and working properly (free of lines, spots, etc), as these lines will show up on the photos in your Digital Scrapbook. Also make sure all photos are cropped and rotated properly.
7. What photo formats do you accept?
We can accept almost any graphics file format. We have tested and commonly use JPG (JPEG), TIFF (Tagged Image), PSD (Photoshop). If you have a need for additional file formats, please contact us.
8. What if my DVD doesn’t play in my machine?
Please visit our Policies page for more information on this topic.
9. What about selecting music?
If you do not have any particular style of music you would like to use, we can provide you with suggestions.
10. How and when will I get my photographs and other items back?
Your originals will be returned to you with your final video, packed and insured.
11. Can I play the DVD on a computer?
If your computer is equipped with a readable DVD drive, yes you can.
12. Can you incorporate other elements in the video?
Items such as plane or transit tickets, maps, postcards, certificates and many other scannable items can be included in your video, but each item will count as a photograph.
If you have some specific questions -
You can write to us, or call us and we will be glad to answer all your questions.